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Refund Policy
30-Day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
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The item must be returned in full, including all parts and components.
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The item must be unused, unworn, unwashed, undamaged and in its original condition.
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All original tags, labels and packaging must be intact.
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The product must show normal use only. Any damage resulting from misuse or mishandling will not be eligible for return.
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Products intended for hygienic use must be thoroughly cleaned before being returned.
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Any defects, damage, or incorrect items must be reported immediately upon receipt of the order.
Return shipping costs are the responsibility of the customer, including international shipping costs, customs duties, or any other return-related costs.
Returns will be reviewed after they are received at the return address. If all conditions are met, we will confirm the return and process the refund.
We reserve the right to refuse returned items if we suspect they have been used improperly, worn, damaged, washed, or returned in a condition that does not meet our return requirements.
How Do I Return My Order?
If your order meets the conditions above, please follow these steps:
Send an email to:
Please include the following information:
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Order number
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Reason for return
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Photo of the product in case of damage, defect, or incorrect item
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Customer’s full name
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Customer’s full address
Once we receive your request, we will review it and provide you with the correct return instructions and return address if your return is approved.
Do not return your order to the sender address listed on the package.
The correct return address will be provided after your return request has been approved.
Items returned without prior approval will not be accepted.
Return Conditions
All returns must be shipped to our return warehouse or fulfilment partner address provided by our customer service team.
Customers are responsible for return shipping costs, including international shipping costs and any customs duties or taxes related to the return.
We strongly recommend using a trackable shipping service. We are not responsible for lost return packages if the customer cannot provide valid tracking or proof of delivery to the return address.
Items must be in their original condition, unworn, unused, unwashed, undamaged, and with all tags and packaging intact.
You are allowed to try on the items, but you are not allowed to wear them.
Returns of products that have been deliberately ordered in multiple sizes or variants for the purpose of partial returns may be refused.
Damages or Issues
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at:
Please include your order number and clear photos or videos showing the problem.
This allows us to investigate the issue with our fulfilment team and resolve it as quickly as possible.
Exchanges
We do not offer direct exchanges.
The fastest solution is to:
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Request a return for the original item.
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Wait until the return has been approved.
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Place a new order for the desired item.
Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method within 2–12 business days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping costs, if applicable, are non-refundable.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Responsibility
We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
If an incorrect address is provided by the customer, this is the customer’s responsibility.
Address errors and variant changes must be reported as soon as possible after ordering. Once the order has entered processing with our fulfilment partner, changes can no longer be guaranteed.
Cancellation Policy
An order can only be cancelled if it has not yet entered the processing stage and has not been shipped.
We work together with an external fulfilment partner that processes and prepares our orders for shipment. Due to our rapid processing and fulfilment system, orders are picked up and prepared quickly after they are placed.
This means that once an order has entered the processing stage with our fulfilment partner, we are no longer able to cancel or modify the order at that stage.
Once an order has entered the processing stage or has been shipped, it can no longer be modified or cancelled.
However, returning your order remains possible after delivery. If your order has already been processed or shipped, you are welcome to return the item upon delivery by following our standard return procedure as stated in this Refund Policy.
To request a cancellation, please contact us as soon as possible at:
Please include your order number in your cancellation request.