Return Policy
At Harry and Kate London, we strive to keep our customers happy. However, we understand that sometimes you may need to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only initiate a return after physically receiving the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on the product is allowed, but wearing it is not permitted.
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Ordering products in multiple sizes with the intention of returning one or more items is not allowed.
Return Process
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Notify us of your return via info@HarryandKateLondon.com within 14 days of receiving the item.
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You will receive the return address of our supplier (based in China).
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Send the item back at your own cost, including any customs or shipping fees.
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We highly recommend using a shipping method with tracking to ensure the return is safely delivered.
Refunds
Once the item is received at the return address and the condition of the product is approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer.
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If an incorrect address is provided, the responsibility lies with the customer.
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Any address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions regarding returns, please contact us at info@HarryandKateLondon.com.