Shipping and Delivery
We aim to deliver your order as quickly and accurately as possible. This document provides all the information about our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery times may be delayed during peak periods or due to customs procedures. While we strive to meet these estimated times, external factors can impact delivery schedules.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties and taxes may apply depending on the destination country. Customers are responsible for any additional fees incurred during the customs process.
Shipping Costs
Shipping costs will be displayed at checkout. These costs depend on the weight, destination, and the shipping method chosen.
Responsibility During Shipping
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If tracking information shows that the package has been delivered, the responsibility lies with the customer.
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Please ensure that the shipping address provided is accurate. If there is an error in the address, it must be reported within 24 hours of placing the order.
Contact
For any questions regarding shipping, please contact us at info@HarryandKateLondon.com.